INFORMATION ON THE SITE

At www.dovileko.com, I make every effort to ensure that online gallery & shop is as accurate and complete as possible. In order to give you the opportunity to view pieces in full detail, some pieces may appear larger or smaller than their actual size in photographs; and since every computer monitor is set differently, size or colour may vary slightly.

PRODUCT AVAILABILITY

All of Dovile Ko jewellery is made by me at my workshop in Birmingham’s famous Jewellery Quarter. If you are interested in a piece that is currently not available to purchase, please contact me to discuss a commission in related design to meet your personal needs.

Production times are indicated on each item, usually, it takes 1-4 weeks plus shipping time. If you have any questions, please do not hesitate to contact me.

SHIPPING

Packages will be mailed by Royal Mail Tracked & Signed services within 3 business days of purchase and payment.

PLEASE NOTE that made to order items producing times are indicated at each piece’s description. Producing times and delivery options for commissions are discussed individually by e-mail.

I always obtain proof of postage but if you would like to upgrade postage (e.g. next day delivery or express) or make any other changes to how your item is shipped please contact me and I will be happy to supply pricing for alternative methods.

Please be sure you've entered the correct shipping address at the checkout.

SHIPPING COSTS

Shipping is free of charge.

Delivery times will vary but usually, it is 1-3 days for UK, 3-7 days for Europe and 5-10 days worldwide. Delivery times may be extended during particularly busy periods such as Christmas.

If you are an international customer, please note that you are responsible for any duties and customs charges that may be incurred.

REFUND

All of my jewellery is handmade by me and one of a kind, therefore, I hope that you are completely happy with your item when it arrives. If you are unhappy with it for any reason, please just let me know first to resolve the issue.

I accept returns provided the request is made within 14 days after receiving the item. Refund will be made once I receive the item unused to its original condition and in its original packaging. If you do not have the original packaging item should be packaged carefully to ensure safe arrival as it was shipped to you.

I will refund the total amount of purchase. Return shipping costs are the responsibility of the buyer.

Custom made items cannot be returned & refunded.

Items cannot be refunded in the event of exceeding the 14 days return policy.